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Contact us

Chat with us or send us a secure message

If you are already a member, log in to your account to live chat with a representative from 8 a.m. to 5 p.m. Central time, Monday through Friday, or send us a message at any time.

Log in

Have questions or need help?

We can help you with:

  • Understanding your benefits.
  • Finding a provider near you.
  • Choosing or changing your PCP.
  • Getting your ID card.
  • Member handbooks.
  • Free translation services.
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Request a call from Member Services

Schedule a time to have Member Services call you back. Log in to your account to schedule a callback.

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Call Member Services

You can call Healthy Blue Member Services at 833-388-1405 (TTY 711) Monday through Friday, 8 a.m. to 5 p.m. Central time.

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24-Hour Nurse Help Line

833-388-1405 (TTY 711) 24 hours a day, seven days a week

Ask medical questions anytime, day or night, about:

  • Symptoms you or your child are having.
  • Medications you are taking.
  • Where to go to receive care.
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24/7 Behavioral Health Crisis Line

833-405-9087 (TTY 711) 24 hours a day, seven days a week

Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.

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Nebraska Medicaid Enrollment Broker

If you need help with enrolling in Medicaid, call ACCESSNebraska at 855 632-7633 (TTY 402-471-7256) Monday through Friday from 8 a.m. to 5 p.m. Central time.