Chat with us or send us a secure message
If you are already a member, log in to your account to live chat with a representative from 8 a.m. to 5 p.m. Central time, Monday through Friday, or send us a message at any time.Log in
Have questions or need help?
We can help you with:
- Understanding your benefits.
- Finding a provider near you.
- Choosing or changing your PCP.
- Getting your ID card.
- Member handbooks.
- Free translation services.
Request a call from Member Services
Schedule a time to have Member Services call you back. Log in to your account to schedule a callback.
Call Member Services
You can call Healthy Blue Member Services at 833-388-1405 (TTY 711) Monday through Friday, 8 a.m. to 5 p.m. Central time.
24-Hour Nurse Help Line
833-388-1405 (TTY 711) 24 hours a day, seven days a week
Ask medical questions anytime, day or night, about:
- Symptoms you or your child are having.
- Medications you are taking.
- Where to go to receive care.
24/7 Behavioral Health Crisis Line
833-405-9087 (TTY 711) 24 hours a day, seven days a week
Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.
Nebraska Medicaid Enrollment Broker
If you need help with enrolling in Medicaid, call ACCESSNebraska at 855 632-7633 (TTY 402-471-7256) Monday through Friday from 8 a.m. to 5 p.m. Central time.
Save time with online services
With an online account, you can:
- Change your PCP.
- Order or print your ID card.
- Email or chat with Member Services to ask questions.
- Manage your prescriptions.
- Request a call back from Member Services.