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Be ready, be healthy

Be prepared for an emergency

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

Save these numbers in your phone

We’re just a call away. Save these important numbers in your phone so you can reach us quickly.

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Member Services

833-388-1405 (TTY 711)
(Monday through Friday Friday 8 a.m. to 5 p.m. Central time)

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Pharmacy Member Services (24/7)

833-370-0703 (TTY 711)

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24/7 Nurse HelpLine

833-388-1405 (TTY 711)

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24/7 Behavioral Health Crisis Line

833-405-9087 (TTY 711)

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Non-Emergency Medical Transportation (24/7)

844-531-3783 (TTY 402-401-6998)

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855 632-7633 (TTY 402-471-7256)
(Monday through Friday Friday 8 a.m. to 5 p.m. Central time)

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You should also include numbers for:

  • Primary care provider (PCP)
  • Any specialists you see
  • Your pharmacy — You can also store a list of your medications under this number for quick reference.
  • Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.

Find help near you

  • Find help getting food, housing and more with our Community Resource Link. Enter your ZIP code and find what’s available near you.
  • Schedule a ride to your health care visits and other places by calling IntelliRide at 844-531-3783 24 hours a day, seven days a week.
  • Learn simple tips on how to prepare you and your family from Ready.gov.
  • Get health and information updates from the Department of Health and Human Services

Secure your medical supplies

Care managers can help you get the items you need like durable medical equipment. We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Call 833-388-1405 (TTY 711) Monday through Friday 8 a.m. to 5 p.m. Central time to connect with a care manager.

Use these tools to get the care you need

Take some of the stress out of an emergency situation

Prepare your “go bag” in case you have to leave in a hurry. You might want:

  • A list of your prescription medications.
  • Filled prescription medications.
  • Over-the-counter medicines like pain reliever, antacids, vitamins and more.
  • Glasses and contact lens solution.
  • Baby formula, bottles, diapers, wipes, diaper rash cream.
  • Feminine supplies.
  • Personal hygiene items.
  • Pet food, bowls and any medications.

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Download the Sydney Health mobile app!

Always have your member ID card with you, view your PCP’s contact information, and talk to
a registered nurse 24/7. It is your health plan on the go!