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Member materials

Get the information you need to manage your health

Use these Medicaid resources to help you get the most from your benefits.

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New to Healthy Blue?

As a new member, you probably have questions. Read our quick tips to help you get started with your new health plan.

Member handbooks

Your member handbook is your go-to guide for health services. Read it to find out:

  • How to use your benefits.
  • How to choose a primary care provider (PCP).
  • How to get help if your doctor’s office is closed.
  • How to reach Member Services if you have questions.
  • About your rights and responsibilities as a Healthy Blue member.

Need a printed member handbook?
To request a member handbook be mailed to you at no cost, call Member Services at 833-388-1405 (TTY 711) Monday through Friday from 8 a.m. to 5 p.m. Central time.


Did you know?

You can access your Healthy Blue member ID card from your online account. When logged in, you can quickly view, print and order a new ID card.

Preventive Health Guidelines

Use this guide to know when to set up visits with your doctor for you and your children.

My Family Health Record

My Family Health Record (myFHR) makes getting care easier by keeping your family’s health records in one secure place online. See doctor visits, test results, medication and more. You can even share access with family and caregivers.

Go to myFHR

Healthy Blue blog

Read helpful articles about health and wellness.

Visit our blog

Update your communication preferences

If you prefer digital over paper, you can get email notifications whenever there is a new member material available to view online. To sign up, log in to your online account and update your preferences under “Profile.”